Leadership and Management Skills to Enhance Your Professional Role-Conflict Resolution

Video Transcription

Video Summary

In this video, the speaker discusses conflict resolution in the healthcare setting. They explain that conflict can be both constructive and destructive, but it is important to manage it effectively. They emphasize the need for open communication, collaboration, and a focus on problem-solving. The speaker provides tips for resolving conflicts, including being respectful, staying in your lane, and assuming the best intentions. They also discuss the importance of clarifying the underlying issues and coming together to find solutions. The speaker highlights the negative impact of avoiding or delaying conflict resolution, and encourages individuals to address conflicts promptly. They also introduce the Thomas-Killman model for conflict resolution, which emphasizes collaboration as the ideal outcome. The speaker concludes by stressing the importance of avoiding destructive conflict and promoting constructive communication in healthcare teams.

Keywords

conflict resolution

healthcare setting

open communication

collaboration

problem-solving

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