Leadership and Management Skills to Enhance Your Professional Role-Flipped Classroom: Moral Injury and Conflict Resolution

Video Transcription

Video Summary

The video transcript discusses a scenario where participants work through a series of healthcare cases involving conflicts and resolutions. In the first case, a 74-year-old patient with terminal cancer needs dialysis, but the healthcare team is hesitant about its benefits. Participants are guided to identify the conflict, brainstorm positions, consider interests, and find avenues for consensus.<br /><br />In the second case, a patient with a history of liver transplant is tired of hospitalizations and discusses end-of-life care. The conflict arises between the patient's wishes and the transplant team's focus on outcomes. Solutions involve understanding values, preferences, and initiating dialogues to find common ground.<br /><br />In the third case, a patient develops a complication during a procedure, leading to conflict between the healthcare team and the patient's family member. The need for proper disclosure, validation of emotions, and language to initiate communication is essential for resolving the conflict.<br /><br />The fourth case involves an anesthesiologist berating a respiratory therapist in front of colleagues and family members. Participants must address competency and professionalism issues, protect the respiratory therapist, and navigate cultural dynamics within the healthcare system to find a resolution.<br /><br />Overall, the exercises in the video aim to help participants navigate and resolve conflicts that commonly arise in healthcare settings by promoting effective communication, understanding diverse perspectives, and finding common ground for the best patient outcomes.

Keywords

healthcare cases

conflicts and resolutions

terminal cancer

end-of-life care

communication

patient outcomes

conflict resolution

healthcare team

patient preferences

professionalism issues

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