Leadership and Management Skills to Enhance Your Professional Role-Lifting Those Around Me

Video Transcription

Video Summary

The speaker discussed conflict management principles during a medical case presentation involving a 71-year-old man with COVID-19 pneumonia and ARDS. The talk emphasized the importance of understanding conflict triggers, separating positions from interests, and using relational communication skills to de-escalate conflict. The speaker introduced the nurse mnemonic for effective communication: Naming the emotion, Understanding, Respecting, Supporting, and Exploring. The goal is to develop situational awareness, find common ground, and achieve win-win resolutions. Conflict management training was highlighted as a crucial skill for healthcare professionals to navigate emotionally charged situations, improve active listening, and create a positive communication atmosphere. It was suggested that acknowledging and addressing conflicts proactively can lead to better patient care outcomes and reduce distress among healthcare providers.

Keywords

conflict management

medical case presentation

COVID-19 pneumonia

ARDS

relational communication skills

conflict triggers

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