Leadership and Management Skills to Enhance Your Professional Role - LEAD-Conflict Resolution and Crucial Conversations

Video Transcription

Video Summary

The session focuses on managing conflict within healthcare settings, especially in complex ICU cases. By understanding the origins of conflicts, mediators can help find win-win solutions instead of adversarial outcomes that violate the goal of providing good clinical care. Conflict often arises from moral positions, where multiple justifiable outcomes can lead to ethical ambiguity. Key sources of conflict include medical errors, process-related issues like advance directives, and relational breakdowns in communication. Effective conflict management involves developing situational awareness, separating personal positions from interests, and employing relational communication skills to deescalate tensions. Mediation helps by lowering the emotional temperature and fostering dialogue, showing empathy, validating perspectives, and finding compromises. The session emphasizes conflict management training as a crucial competency for healthcare professionals, enabling them to balance technical and relational aspects of patient care, and ultimately, achieve a consensus that respects diverse moral perspectives.

Keywords

conflict management

healthcare mediation

ICU conflicts

ethical ambiguity

communication breakdown

moral perspectives

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