Leadership and Management Skills to Enhance Your Professional Role - LEAD-Conflict Resolution and Crucial Conversations

Video Transcription

Video Summary

The video focused on conflict resolution in clinical scenarios, with a structured approach to understanding conflicts, separating positions from interests, and crafting dialogue for consensus. In the discussed cases, strategies included understanding the disputants' perspectives and exploring underlying motivations—the "why" behind decisions. For instance, in one case, a family conflicted over continuing dialysis for a terminally ill patient, highlighting differing interpretations of the patient's desires and outcomes. Discussions emphasize acknowledging emotional factors, exploring patient values, and maintaining clear, compassionate communication between parties involved. They suggest using specific, relatable language, avoiding over-medicalization, and trying techniques like time-limited trials to reach consensus. Participants also discussed the importance of validating the lived experiences of families and involving them actively in decision-making processes. The training underscored collaborative problem-solving, emphasizing empathy, clarity, and strategic consensus-building in healthcare settings.

Keywords

conflict resolution

clinical scenarios

consensus building

patient values

compassionate communication

family involvement

empathy

decision-making

healthcare settings

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