SCCM Resource Library-Crucial Conversations

Pdf Summary

A crucial conversation is one that involves high stakes, where silence can have negative consequences, and where there are strong emotions and differing opinions. To successfully navigate such conversations, there are several key principles to follow.<br /><br />Start With Heart: Begin by understanding your own abilities and motivations. Clearly define your goal, provide relevant examples, and support your position with factual evidence.<br /><br />Make It Safe: Create a safe and respectful environment for the conversation. Maintain confidentiality, ensure consistency, and foster a positive atmosphere. Avoid expressing negative opinions or emotions, offering criticism, engaging in emotional outbursts, attacking, punishing, or treating the situation as a contest.<br /><br />Avoid: Steer clear of unproductive behaviors that can derail the conversation. This includes avoiding negative opinions or emotions, criticism, emotional outbursts, attacks, punishment, and treating the conversation as a competition.<br /><br />Right Setting: Choose a comfortable and private environment for the conversation, without an audience. It's important to create a level playing field where all parties feel heard and respected.<br /><br />Timing: Address crucial conversations as soon as possible to prevent issues from festering and causing further problems. Schedule a suitable time if necessary.<br /><br />These principles, outlined in the book "Crucial Conversations" by Grenny, Patterson, McMillan, Switzler, and Gregory, emphasize the importance of open and respectful communication in high stakes situations. By following these guidelines, individuals can navigate crucial conversations effectively and achieve successful outcomes.

Asset Subtitle

Professional Development and Education, 2023

Asset Caption

Microlearning produced by the LEAD committee -- specifically Lynn Kelso

Meta Tag

Content Type Infographic

Knowledge Area Professional Development and Education

Membership Level Professional

Membership Level Select

Tag Leadership Empowerment and Development LEAD

Year 2023

Keywords

crucial conversation

high stakes

strong emotions

differing opinions

start with heart

make it safe

avoid unproductive behaviors

choose right setting

timing

successful outcomes

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