Quality of Conversations Impacts Quality of Care
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Quality and Patient Safety, 2024, 00:09:21
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"This article was first published in the Winter 2024 issue of Critical Connections.

Optimizing patient- and family-centered care involves optimizing the quality of conversations between patients and clinicians in the ICU. Good-quality conversations can elicit values and goals, convey treatment options and challenges, facilitate informed consent (or informed refusal) for interventions, and help to understand risk-benefit ratio assessments and prognostic uncertainties.

Critical Connections, the critical care industry’s only newsmagazine, provides information on cutting-edge topics in critical care useful to the entire multiprofessional team."
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Content Type Article
Knowledge Area Quality and Patient Safety
Membership Level Associate
Membership Level Professional
Membership Level Select
Tag Communication
Year 2024
ICU conversations
critical care decision-making
communication skills training
empathy in healthcare
surrogate decision-making
goal-concordant care
medical prognosis discussion
communication framework
healthcare communication improvement
ICU communication practices
Quality and Patient Safety


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